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TERMS OF BUSINESS |
Shipping charges Shoes are normally shipped by First class mail (within UK) or Air mail. If required we can also ship by FedEx, which is faster but more expensive, especially on small orders. The costs are :
Delivery times
Sizes Being a British company we always indicate British shoe sizes. For European, Japanese and US sizes please refer to the Shoe size conversion chart (If you can not decide between two different sizes - use the larger one! Most shoes are made to give you rather tight fit). Colours Due to various monitors, graphic cards, screen resolution etc. please note that the shade of colours seen on your monitor may vary slightly from the real product. Satin shoes are made white for easy dyeing to match your costume color. Here is more info on dyeing satin shoes Soles Most dance shoes we sell come with suede soles, which are only suitable for indoor use. Assume sude soles unless otherwise stated. Special orders Some rare combinations of model/size/width/material are marked (Spec order). These are "special order" shoes, which are not stocked (not even by the relevant factories). We will order them to be made for you, however on the condition that these shoes can not be cancelled or returned. Also we are unable to guarantee any set delivery dates, sorry. Prices all our prices are shown in British Pound Sterling (GBP). To convert them to your currency you may use an independent currency converter. Taxes All prices are shown exclusive of VAT (sales tax). Deliveries to UK are subject of VAT at 20%. No sales taxes will be added on deliveries to any other countries. Children clothing items are VAT free. Returns/Exchanges We will accept returns/exchanges of all shoes providing they come back unused, in the original factory condition, including the original shoe box. Just send the shoes back to the address shown on your invoice and enclose your invoice or its photocopy plus a note explaining what you would like us to do. (exchange for...../refund). If shoes are sent back without the original box or when the box has been damaged (by writing or sticking postage stamps on it), we reserve the right to charge the customer for the cost of a new box (currently £5.00). Shipping charges are non-refundable. If an error has been made by ZEM and a wrong item has been shipped we will refund the postage, but in no circumstances we can refund higher postage that was paid by the customer in the first place. Who we are Virtual Dance Shoe Shop is run by ZEM Software Ltd, the company who owns and maintains Dancesport UK web site. Any purchases will appear on your card as "ZEM DANCESPORT UK" If you have any queries contact our Head of operations Eva Allen webmaster@zem.co.uk Here are more detailed Terms of business. Acknowledgement All trademarks are the properties of their respective owners and are acknowledged. |